Customer Success Team

Our Customer Success Team is responsible for enabling the success of day-to-day functions within the WiEat ecosystem, including interface with restaurants, drivers, customers, and other team members.

Ideal candidates will:

• Value high levels of customer service and continuous improvement of customer experiences.
• Be adept at digital communications and primed to succeed in a digital-first environment.
• Possess great skill with managing competing priorities on a demanding timeline.
• Have great focus, eye for detail, and a continuous drive to excel.
• Apply their knowledge to facilitate successful outcomes with key stakeholders.
• Demonstrate proactive problem-solving, documentation, communication, and support where needed.

Your work will be assessed in the following areas:

• Onboarding of restaurants and managing relationships and customer service processes.
• Management of drivers and monitoring of progress benchmarked against expectations.
• Ability to interface with customers and resolve issues including but not limited to driver routing, restaurant communications and customer satisfaction using online tools.
• Management of invoices, refunds, documentation, and reporting as appropriate.
• Facilitating restaurants with menu uploads and/or changes upon request. 
• Engaging restaurants and assisting with managing their interface including ensuring orders are accepted and dispatched in a timely manner.
• Collection, management, and documentation of feedback from customers.
• Assisting with training of other personnel in the administrative, procurement, or delivery functions.
• Collaboration with administrative team members to achieve organizational objectives. 
• Marketing communications in-person and digitally as assigned.
• Other duties as assigned.